Voice Agents · Overview

Design, deploy, and observe AI voice agents.

A PhoneIQ control plane for SIP-grade voice agents. Define personality, choose providers, route calls, and watch live transcripts — without leaving your dashboard.

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Onboarding

Get to first call

2/7
  1. Scaffold control plane (web)
    SvelteKit + Cloudflare + Valibot
  2. Copy SIP/RTP runtime
    forked from service-hero/telco
  3. Wire ConfigProvider seam
    replace runtime env reads with control-plane fetch
  4. Wire Reporter seam
    persist transcripts/metrics/recordings to D1 + R2
  5. Wire RouteResolver seam
    dialed-DID → agent + version
  6. Provision dedicated EC2 (staging)
    separate from Service Hero hosts
  7. First end-to-end agent + Telnyx test
    inbound + outbound smoke
Architecture

How calls flow

Telnyx → Runtime · EC2 → STT · LLM · TTS
Web · Cloudflare ↔ Runtime · seams ↔ D1 · R2

Agents are configuration — not infrastructure. The runtime fetches per-call config from this control plane via the ConfigProvider seam. Reporting and routing flow back through the same boundary.